For all telephone orders, enquiries and advise on products please call:
+44 (0)1206 767300 Monday-Friday 10am-5.00pm, Saturdays 10.30am –12 noon.
All orders received before 3.30pm are dispatched the same day, Saturday before 12 noon
(excl. Sundays/Bank Holidays).
UK Delivery estimated times:
Free delivery: 2-3 working days
First Class: 1 working day
Special Delivery: 1 working day before 1pm
All orders will be sent Royal Mail 48 Hour service or 2nd Class for letter size parcels.
First Class recorded orders select postage UK £3.00
Ireland £6.50 International Recorded
Europe £6.50 International Recorded
Rest of the World £8.50 International Recorded
DHL/UPS Worldwide is available please select at checkout
Items over 2 kilos will be sent via UPS 1-3 Day Delivery.
Refunds, faulty or damaged goods
If a customer's order is returned to us undelivered, we will be happy to arrange re-delivery, however the return shipping costs and redelivery costs will be the buyer's responsibility. If the customer wishes to cancel their order once it has been returned to us, we will be happy to issue a refund if the order is cancelled within 14 days of the order date, however the actual postage costs and any return postage costs will be deducted from the total.
If a customer fails to collect or fails to arrange a re-delivery date for a parcel which Royal Mail or a Courier has attempted to deliver within 7 days of the original delivery attempt, the parcel will be returned to us. Relax UK Ltd are happy to resend the order after it has been returned to us, however because Royal Mail have attempted delivery we are unfortunately unable to resend your parcel free of charge. Postage and packaging charges will apply and need to be paid in advance by the customer before a returned order can be resent.
If a customer has provided us with incorrect or incomplete delivery details during the checkout process and the order is delayed during transit or lost, Relax UK Ltd will not be held liable and no refund or replacement will be issued.
Once an order has been dispatched, we are unable to control the delivery time, for any special requests to receive an order by a certain date or left with neighbours must be emailed separately to email@example.com prior placing an order to avoid disappointment. Failure to do so will not be our responsibility in the event of loss.
Only orders that have not been delivered within 15 working days of posting, can be declared as "missing" or "lost". If your order is declared as "missing" or "lost" by Royal Mail, we will be re-sending your order as soon as we have received confirmation of this from Royal Mail. Orders cannot be re-sent until we have had confirmation from Royal Mail that your parcel is "missing" or "lost". Refunds will not be issued until we have received confirmation or compensation from Royal Mail.
All orders, must be received by us before 2:00pm Mon-Fri in order to ensure same day dispatch. European/International customers must choose the European/International shipping option during checkout. Failure to select & pay the correct postage will delay the processing and dispatch of your order.
If an order has been signed for, it will be deemed as delivered and the customer will need to contact us in the first instance, we will then offer tracking numbers so as the customer can contact their local Royal Mail delivery office or UPS directly for any disputes.
If your purchase develops a fault after 30 days and within its 12 month guarantee we will ask you to either return the goods to ourselves or direct to the manufacturers. We generally recommend to return goods direct to the manufacturers as this will be quicker. Any goods that are faulty will be replaced or repaired free of charge. PLEASE NOTE: Any repairs must be accompanied by your original purchase receipt. Any goods that have a more than 12 months warranty we may apply a small administration charge to cover administration costs after the first 12 months, usually £6.50
PLEASE NOTE: It may take up to 4-6 weeks for repairs to be undertaken, depending on the manufacturer and the problem.