Delivery & Returns
For all telephone orders, enquiries and advise on products please call:
+44 (0)1206 626437 Monday-Friday 10am-5.00pm, Saturdays 10.30am –12 noon.
All orders received before 2.30pm are dispatched the same day,
(excluding Sundays/Bank Holidays).
UK Delivery estimated times:
Free delivery: 2-3 working days
First Class: 1 working day
Special Delivery: 1 working day before 1pm
First Class recorded orders select postage UK £3.00
Ireland £6.50 International Recorded
Europe £6.50 International Recorded
Rest of the World £8.50 International Recorded
DHL/UPS Worldwide is available please select at checkout
Items over 2 kilos will be sent via UPS 1-3 Day Delivery.
Refunds are accepted for , faulty unused or damaged goods.
Terms and Conditions
If a customer fails to collect or fails to arrange a re-delivery date for a parcel which Royal Mail or a Courier has attempted to deliver within 14 days of the original delivery attempt, the parcel will be returned to us. Relax UK Ltd are happy to resend the order after it has been returned to us, however because Royal Mail have attempted delivery we are unfortunately unable to resend your parcel free of charge. Postage and packaging charges will apply and need to be paid in advance by the customer before a returned order can be resent.
If a customer has provided us with incorrect or incomplete delivery details during the checkout process and the order is delayed during transit or lost, Relax UK Ltd will not be held liable and no refund or replacement will be issued.
Once an order has been dispatched, we are unable to control the delivery time, for any special requests to receive an order by a certain date or left with neighbours must be emailed separately to email@example.com prior placing an order to avoid disappointment. Failure to do so will not be our responsibility in the event of loss.
Only orders that have not been delivered within 15 working days of posting, can be declared as "missing" or "lost". If your order is declared as "missing" or "lost" by Royal Mail, we will be re-sending your order as soon as we have received confirmation of this from Royal Mail. Orders cannot be re-sent until we have had confirmation from Royal Mail that your parcel is "missing" or "lost". Refunds will not be issued until we have received confirmation or compensation from Royal Mail.
All orders, must be received by us before 2:00pm Mon-Fri in order to ensure same day dispatch. European/International customers must choose the European/International shipping option during checkout. Failure to select & pay the correct postage will delay the processing and dispatch of your order.
Tax and Customs for orders outside the UK
From 1 July 2021, the Low Value Consignment Relief (LCVR) will end and all items entering EU countries will become liable for VAT, regardless of value.
Prices on the website are shown inclusive of UK VAT at 20%. All orders are fulfilled and dispatched from the UK. If you enter a delivery address that is outside the UK at the point of checkout UK VAT will automatically be removed and charge locally on delivery.
If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your order reaches your destination country. These and any additional charges for customs clearance are your responsibility. You may be asked to pay local import duties, customs and local sales tax by the shipping provider when your delivery arrives at your destination.
If an order has been signed for, it will be deemed as delivered and the customer will need to contact us in the first instance, we will then offer tracking numbers so as the customer can contact their local Royal Mail delivery office or UPS directly for any disputes.
If your purchase develops a fault after 30 days and within its 12 month guarantee we will ask you to either return the goods to ourselves or direct to the manufacturers. We generally recommend to return goods direct to the manufacturers as this will be quicker. Any goods that are faulty will be replaced or repaired free of charge. PLEASE NOTE: Any repairs must be accompanied by your original purchase receipt. Any goods that have a more than 12 months warranty we may apply a small administration charge to cover administration costs after the first 12 months, usually £6.50
PLEASE NOTE: It may take up to 4-6 weeks for repairs to be undertaken, depending on the manufacturer and the problem.
You have the right to cancel your order with us, in accordance with Consumer Protection (Distance Selling) Regulations 2000. The period in which you can exercise that right is 14 working days beginning the day after your goods are received. The goods must be returned, unused with all the original packaging present within the 14 days of the notice to cancel. Returns postage charges will not be paid by Relax UK Ltd. We reserve the right to have the goods inspected by a technician prior to replacement or refund.